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The Ticketing Representative Lead is responsible for overseeing ticket office operations during events to ensure guests receive an exceptional experience. This role serves as a primary point of contact for guest inquiries and provides support and guidance to ticket office employees throughout each shift. The Ticketing Representative Lead assists with daily ticket office functions, monitors ticket sales and transactions, resolves customer concerns, and helps maintain an organized and efficient work environment. This position works closely with ticket office management and other event staff to ensure smooth operations, accurate ticket processing, and a positive experience for all guests attending events at Ruoff Mortgage Stadium.What You’ll DoProvide world-class customer service to guests at the Ruoff Mortgage Stadium Ticket Office.Oversee ticket office operations during events to ensure efficient processes and a positive guest experience.Sell walk-up tickets and assist guests with ticket purchases, exchanges, reprints, and general inquiries.Provide guidance and support to ticket office representatives throughout each shift.Resolve guest concerns and ticketing issues in a timely and professional manner.Operate ticketing software and point-of-sale systems to process transactions accurately.Assist with cash handling, transaction reconciliation, and ticket office opening and closing procedures.Coordinate with event staff and other departments to address guest needs and support smooth event operations.Assist with training ticket office employees and ensuring compliance with ticketing policies and procedures.Assist the Director of Ticketing with additional duties and responsibilities as needed.

Date Posted: 10/14/2026

The Ticketing Representative is responsible for providing exceptional customer service and processing ticket sales at the Ruoff Mortgage Stadium Ticket Office during events. This role includes assisting guests with ticket purchases, answering questions, resolving ticketing issues, and ensuring an efficient, welcoming, and positive experience for all guests. This role requires strong customer service skills, attention to detail, and the ability to work independently in a fast-paced, dynamic environment. You will play a key part in creating memorable experiences for every visitor while supporting the overall operations of the Ticket Office.What You’ll DoProvide exceptional customer service to fans at the Ruoff Mortgage Stadium Ticket Office.Process walk-up ticket sales at the event-day ticket booth, ensuring accurate and efficient transactions.Operate the ticketing system to sell tickets for a variety of events efficiently and accurately.Provide event information and respond to guest inquiries via phone or in person.Handle cash, credit, and other transactions with accuracy.Address ticket-related issues or concerns promptly, ensuring a positive guest experience.Participate in the stadium’s emergency procedures and maintain knowledge of venue layout.Collaborate with other Guest Services staff and assist with additional tasks as assigned.Assist the Director of Ticketing and Ticket Lead with additional duties and responsibilities as needed.

Date Posted: 10/14/2026